Introducing Orion
Your AI-powered guide to the OCBC Digital.
Orion helps you find exactly what you need — fast.
From common tasks to complex banking features, just ask and it’s done.
Problem Detection
Stuck in a navigation loop?
Allow our smart banking assistance to search and navigate for you.
Instantly search for services
Forget menu diving and guessing where things are.
Type or start a real-time voice to quickly search for services using keywords.
Tackle hard problems with AI-assisted guidance
Unsure of what you need?
Say what you need and sit back and relax as our system complete the service.
Type or say what you need
Both voice and text inputs are supported for better accessibility.
We built Orion to help you find anything in your banking app, instantly — no matter how complex the interface or how vague your request.
No menus. No guesswork. Just answers.
Orion is an AI-powered navigation system trained to understand how real people talk, search, and interact with digital banking apps.
It works like a smart guide inside the OCBC app — helping you complete tasks quickly, without needing to know where things are buried.
Backed by a powerful system
Orion isn’t just a chatbot or a help menu, it is scalable and adaptable system.
Developer Management System is internal tool for OCBC tech team to support assisted navigation:
-Extract all navigational flows from OCBC Digital automatically using the Automated App Navigator (AAN) algorithm
-Developers can access an interactive dashboard for quick visualisation and management of navigation flows inside database
Results that matter
After 3 rounds of user tests conducted with a total of 30 OCBC customers over 6 months, we measured the impact of our solution using 3 key metrics:
1. Ease Of Use - System Usability Scale (SUS)
2. Task Effiency - Task success rate & time for completion
3. Customer Satisfaction - Net Promoter Score
